This video shows how we automate Zendesk ticket creation, classification, and assignment using TinyCommand removing manual effort from support ticket triage.
We start with a simple customer support form built using TinyForms. Each submission is automatically stored in Tiny Tables and then processed through a workflow. Using TinyCommand’s built-in AI, the workflow analyzes the customer’s issue, identifies the issue type and priority, and prepares structured ticket data for Zendesk.
The workflow then assigns tickets automatically by matching the customer’s department with available support staff stored in reference tables. Zendesk tickets are created with all required fields filled in including subject, priority, assignee, group, and description. Assigned staff availability is updated automatically to ensure fair distribution.
To complete the loop, a second workflow listens for ticket status changes in Zendesk. When a ticket is marked as solved, the assigned staff member is made available again for future tickets.
This walkthrough focuses on the actual logic behind the automation and shows how TinyCommand can be used to build a fully automated Zendesk ticket workflow without manual classification or assignment.
What you’ll learn:
✔️ How to collect support requests using a form
✔️ How form submissions are stored automatically in tables
✔️ How support issues are analyzed and structured using AI
✔️ How tickets are created and assigned automatically in Zendesk
✔️ How staff availability is managed using reference tables
✔️ How ticket status updates trigger follow-up automation
If you have any questions after watching, feel free to reach out at support@tinycommand.com
Try TinyCommand free at: https://tinycommand.com
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0:00 - Introduction to the Zendesk Ticket Problem
0:15 - Why Ticket Triage Is Usually Manual
0:30 - Creating the Customer Support Form
0:50 - Storing Support Requests in Tables
1:05 - Starting the Workflow with a Form Trigger
1:20 - Analyzing Issues Using AI
1:40 - Mapping Structured Data for Zendesk
1:55 - Assigning Tickets Based on Availability
2:15 - Creating the Zendesk Ticket Automatically
2:35 - Updating Staff Availability
2:50 - Handling Ticket Resolution with a Second Workflow
3:07 - Final Summary
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